Frequently Asked Questions
Industry questions
What is EMV?
EMV stands for Europay, Mastercard, Visa, and is the industry shorthand for what are commonly called “chip cards.” An EMV chip card is a credit or debit card that contains a computer chip on the card to authorize the transactions. EMV transactions are more secure and safer for both the consumer and the merchant.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
What is a chargeback?
A chargeback occurs with a merchant’s customer disputes a transaction and the result is a reversal of funds. Chargebacks are a fraud protection device for the consumer, but can lead to surprises to the merchant.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
What is contactless payment?
Contactless payment enables a customer to make a payment using near-field communication (NFC) technology and a payment app, such as Apple Pay or Samsung Pay, to make payments from his or her smartphone. The smartphone only has to be near the NFC terminal, not touching it.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
What is Level 3 pricing?
Business-to-business (B2B) and business-to-government (B2G) transactions can be charged at one of three interchange rates. The highest rate, Level 1, is charged to most consumer credit cards and corporate cards without sufficient transaction data. Level 2 and Level 3 rates are substantially lower, but are only available for transactions via qualified corporate and government cards with appropriate transaction data entered. Level 3 interchange rates are up to a third lower than corresponding Level 1 rates.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
What is the interchange rate?
The interchange rate is the amount of money charged by banks and card brands (American Express, Discover, MasterCard, and Visa). Interchange rates are identical no matter which payment processor you use. The rates do vary, however, between card brands and for different types of cards.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
What is PCI compliance?
The Payment Card Industry (PCI) Data Security Standard (DSS) is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Transactions that meet PCI standards are said to be PCI compliant.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
What is a virtual terminal?
A virtual terminal is a computer gateway or interface that provides similar functionality to a physical terminal. Virtual terminals are typically cloud based, which means they can run on any compatible computer, tablet, or smartphone with an Internet connection. Online merchants and B2B companies often use virtual terminals to register transactions.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
What is an ACH payment?
ACH stands for Automated Clearing House. The ACH Network facilitates the movement of money from one bank account to another via direct deposits and direct withdrawals. For merchants, an ACH payment is typically a direct transfer from the customer’s bank account to your bank account.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
Merchant questions
How do I order supplies for my terminal?
You can order supplies for any Higher Standards-supported terminal or POS system at:
Office phone:
952.736.1700
Fax:
952.736.1701
Email:
hsi@higherstandards.net
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
When will I receive deposits for my credit transactions?
Deposits generally post to your bank account within 1-3 business days after the transaction is processed, dependent on the day and time the transaction or batch is settled. For transactions settled Monday through Thursday, funding is typically available within 48 hours. For transactions settled on Friday, funds are typically available on the following Monday. For transactions settled over the weekend, funds are typically available on the following Tuesday.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
When are processing fees debited from my bank account?
The typical merchant billing cycle runs from the first through the final day of the calendar month. Your merchant statement is generated and fees are debited between the 2nd and the 5th of the following month.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
I received notification of a chargeback against a transaction – what do I do?
You receive notification of a chargeback when one of your customers disputes a charge from your business. The notification should include details of the original transaction and steps you can/should take. Please follow these instructions as quickly as possible, as chargebacks are time sensitive. If you dispute a chargeback or have additional questions, please feel free to contact your us at 952.736.1700 or via email at hsi@higherstandards.net.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
I ran a transaction and it was declined – what should I do now?
When a transaction is declined it means that the attempted payment was not successful. There are many reasons for this, including a lack of funds in the customer’s account or the customer’s account being over its assigned credit level. When a card is declined, you can try rerunning the transaction in case a mistake was made, but most often the original response is accurate. Since the decline response comes from the bank that issued the card, your customer should contact their issuing bank for more information.
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.
Virtual terminals & shopping carts
Our company
Learn more about what Higher Standards does, and why.
Our team
Meet the Higher Standards management team and our network of expert advisors.
Join our team
Learn how to become an independent Expert Advisor for Higher Standards.
Our GIVE BACK program
Learn how your company’s payment processing can support your favorite church or non-profit.
Credit card processing
Choose the best and most affordable processing solutions for your business.
Ecommerce processing
Grow your business with safe and affordable online payments.
B2B payment processing
Realize significant savings on Level 3 transactions with other businesses.
Electronic check & ACH payments
Accept electronic check and ACH payments quickly and securely.
Merchant cash advances
Tap into future credit card sales to gain access to working capital today.
Gift cards & loyalty cards
Offer gift cards and loyalty cards online and at point of purchase.
Processing for K-12 schools
Accept credit and debit cards for school meals, events, and fundraisers.
Give Back Gateway for non-profits
Software and processing that let churches and non-profit organizations accept online donations.
HS PayBridge
Integrated payment solution for city and state governments, school districts, childcare centers, athletics, and more.
Terminals
Kiosks
POS systems
Complete point-of-sale systems to help you manage your entire business.